Recently, the Consumer Financial Protection Bureau (CFPB) announced a new rule to help clarify how debt collectors can contact you
It is important to remember that debt collectors are not allowed to harass, threaten, or deceive you.
The new rule allows for debt collectors to send text messages, emails, and social media messages to consumers. Furthermore, it does not limit how many messages they ay send but does not allow for an “excessive” amount of communication.
In regard to phone calls, collection agencies can call consumers up to seven times a week. Consumers can ask debt collectors to stop calling or to only contact their representing attorney if they have one. Additionally, debt collectors will not be required to confirm any accurate information regarding the debt.
The CFPB noted in its announcement today that consumers can opt-out of all electronic communications with debt collectors. How exactly they’ll be able to do that, though, hasn’t been worked out yet.
These new regulations will go into effect in 2021. It is important to remember that you have rights when it comes to debt collectors and if you feel like you are being harassed or threatened in any way, you should reach out to an experienced attorney for help.
If you find yourself on the other end of a collection call, contact us today to find out what your options are.
About Attorney Ryan Peterson: Ryan fights for Minnesota consumers, including defense in collection practices, victims of illegal debt collection practices and credit reporting errors.
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